A detail-oriented, experienced customer advocate, I leverage my product expertise and technical experience to find or create solutions to any customer issue, helping to ensure customers get the most out of the products I support.
Experience
Enterprise Customer Success Manager
Jamf
2020 - Present
- Responsible for the day-to-day support of Jamf products to customers on the Premium Support model.
- Manage the development and cultivation of a relationship with Jamf customers to encourage frequent and effective communication.
- Appointed main point of contact for all workflow and business related inquiries and requests to a strategically assigned list of customers.
Customer Success
CATS Software
2018 - 2020
- Designed and implemented first Customer Success program at company, based on industry standards and existing knowledge of internal customer lifecycle and the CATS product.
- Introduced Segment software to funnel data to Customer Success software. From this usage data, created a model of a successful CATS user and account using custom health scores and further segmentation.
- Worked with customers to ensure onboarding, user adoption, retention and overall customer health.
- Ascertained customer goals and translated into implementation plans to provide initial value.
- Led retention and growth efforts among most valuable customers by understanding their business needs and helping them succeed.
- Monitored accounts to identify “at-risk” clients and contacted proactively to eliminate possible churn.
- Researched successful clients and analyzed their usage to find patterns of success.
- Coordinated and created education opportunities for customers, such as webinars, training resources, and Knowledge Base articles to ensure user confidence with the product.
- Handled all contract renewals for annually billed customers and negotiations with any customers involving ongoing costs.
- Orchestrated and executed large-scale customer communication involving pricing changes, policy changes, and any notifications involving large portions of the user base.
Inside Sales
CATS Software
2016 - 2018
- Managed entire sales process from first interaction to product demonstration and onboarding.
- Collected and introduced client feedback to Product team.
- Led various projects including pricing model research and plan restructuring, customer success models, and sales process analysis.
- Contributed to projects outside of sales scope pertaining to product design and experience.
- Ensured customer success within product and all interactions with company.
- Achieved and exceeded sales goals set forth by management by 180% in 2017 and 265% in 2018.
Temporary Council Associate
City of Minneapolis, City Council
2015
- Created public literature, drafted remarks for the Council Member, maintained communications with constituents, and researched relevant policy issues within the City of Minneapolis and Ward 11, pertaining to transit, crime, labor, and housing efforts.
Education
St. Olaf College
B.A. Political Science, German Language
2014
St. Olaf Academic Scholarship, Schlichting German Scholarship, Great Conversation Program, Term in the Middle East, St. Olaf Rugby
Web Dev Projects
Bookshelf
- Heroku
- ReactJS
- Node.js
- Express
- MySQL
- Passport
- TailwindCSS

Created as a way to keep track of physical copies of books. A user can save a book to their shelf my manually entering the ISBN or by scanning the barcode on the back of a book. Users can also create households with one another, in which their books are shared and can be viewed by members of the same household. Books can also be viewed at a public shelf link that is created for each user. A user can mark books to visible on this shelf.
Language Learning Tool
- AWS Polly
- AWS EC2
- AWS Elastic Beanstalk
- AWS S3
- AWS SES
- ReactJS
- Node.js
- Express
- MySQL
- Passport
- SemanticUI

Inspired by foreign-language immersion learning, this app helps students associate spoken language with images instead of memorization of translated vocabulary. Users create courses by drawing images and entering corresponding text, which is converted to spoken audio by Amazon Polly.
Users can enroll in their own or other user-created courses, where they take quiz-format lessons to match the spoken phrase with one of four images.
Features authentication using Google or a traditional email and password combination that can be reset if needed.
Metro Transit Bus Tracker
- Heroku
- ReactJS
- Node.js
- Express
- MongoDB
- Passport
- SemanticUI

A handy utility loved by my friends, the tracker displays Metro Transit bus arrival times for your frequent stops and your current Metro Transit card balance. Utilizes the Google Oauth flow, the Metro Transit API, and page scraping to fetch additional information not available via the API.
Interests
- Running
- Web Development
- Biking
- The Twin Cities
- Technology
- Reading
